frequently asked questions

  • Please reach out as soon as possible to confirm availability for your event date. We recommend at least 30 days in advance to ensure there is plenty of time to customize your event and confirm services.

    If your event is sooner than that, please contact us to confirm availability.

  • A non-refundable deposit of 50% is due at the time of booking and the remaining 50% is due 14 days prior to the event.

    If you have a last minute booking (within 14 days) that we are able to accommodate, the full fee will be required at the time of booking and will be non-refundable.

  • We accept Zelle, Apple Cash, and Credit/Debit card payments. Card payments will be subject to a 3.5% processing fee.

  • To make sure everything is running smoothly, we’ll need the following for operations:

    • Access to power outlets within 50 ft

    • Stable WiFi connection

    • At least one hour prior to the event for delivery and setup

    • At least 10×5 ft of space

  • Setup and breakdown hours are typically one hour before your event start time and one hour after your booking end time, but largely depend on which services were included.

    Setup and breakdown times are not deducted from rental hours, nor is there an additional fee.

  • The photo booth and backdrop require 10×5 feet of space.

    If you are adding additional services that require setup such as our premium prop station or scrapbook station, additional space may be required.

  • Having access to the venue wifi is recommended.

  • Great news! The photo booth can be used both indoors and outdoors, as long as a power source is available. The photo booth cannot be used in a wet environment/rain.

  • Standard backdrops are white marble, black marble, or a solid curtain backdrop.

    Premium backdrops are flower walls, greenery walls, or shimmer walls made of large sequin panels.

  • No, all booths include standard props which are 2D signs that can be used in your photos.

    Premium props are higher quality items you can style yourself with like giant 90’s cell phones, microphones, sunglasses, feathered fans and boas, cowboy hats, beautiful headpieces, etc.

  • If we’re able to stay longer, we’re happy to extend your time for an additional fee. We cannot guarantee extensions on the day of the event will be possible, so please reserve the full amount of time needed for your event when booking.

  • We will do our best to accommodate the change and reschedule when possible.

    All deposits are non-refundable.

  • Snap Haus is based in Murrieta, CA and serves the surrounding areas of Temecula Valley, San Diego, Orange County, Riverside, Inland Empire, and parts of Los Angeles.

    Depending on your event location, a travel fee may be added.

  • Yes! We are proud to work with a variety of youth organizations and would love to work with your organization next. If the event is for a youth organization or non-profit, please email us at support@snaphausevents.com with your event info and organization details.

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